Client FAQs

What Are PCA Services?

Personal Care Assistant (PCA) Services is a program designed to help people with a disability, who are eligible for Medical Assistance, to live independently at home.  A PCA will perform cares in the home of a person with a need.  The cares provided may or may not include all Activity of Daily Living (ADL’s) such as:

1 – Dressing, Eating, Grooming, Bathing, Transfers, Toileting, Mobility, Positioning,

2 – Complex Health Related Cares such as wound care, respiratory assistance, and more

3 – Behavior Monitoring and Prompting

4 – Independent Activities of Daily Living – accompany to appointments, shopping or laundry

A+ has a contract with MN DHS, Department of Human Services, to provide PCA and Homemaking services.

How Is a Need for PCA Services Determined?

Contact your county of residence and request to be assessed for PCA services.  What you report and demonstrate at your assessment will help the assessor (PHN) Public Health Nurse,  make an accurate determination of your eligibility.   Once it is determined you qualify, you will be asked to choose an agency to provide your PCA Services.

How Do I Get Started With A+ Home Care?

You or your Responsible Party (RP) must designate a Personal Care Provider Organization like A+ Home Care, Inc to provide services. The PHN will then send us your PCA Assessment and Service Plan (SP).  DHS will issue a Prior Authorization (PA) with a start and end date of your services.

You or your assessor will contact our agency to arrange for services to begin.  Once the SP and PA are received at our office, one of our Qualified Professionals (QP)/RN’s will contact you to schedule an appointment with you to get the necessary paperwork signed by you and to write a care plan with your authorized cares.  The date that our QP comes to your home is the date that your PCA can start to work with you.

If you are receiving PCA Traditional services, we will then give you referrals for you to contact.  If you are on PCA Choice, the PCAs coming with you must complete the Minnesota Individual Personal Care Assistant (PCA) Standardized Training, pass the MN Background Check and be set up with payroll at our office.

Criminal background checks are required for all employees, and all employees are bonded, insured and supervised.

Only after our Qualified Professional (RN) completes your “Open Visit” can your PCA start working with you.

What Are Your Service Areas?

We provide services in Minneapolis and St Paul and surrounding suburbs including the following counties:

Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, Washington and other counties upon request.

Call us at 952.854.7760,  OR click here to send us an email. We look forward to providing exceptional personal care services!